Reviews

Joe Wilson is awesome

Always a pleasant place to have my vehicle serviced everyone friendly and professional.

Being a customer for 2 years now, this was by far the worst customer service experience I have ever had not only at this dealership, but any dealership. I dropped my vehicle off (via tow truck) around 4:15ish on Thursday and was told I would receive a call with a status on Friday once it was taken back. I called myself on Friday at 10am and was told it was taken back and that an update would be given once he heard back from the service tech. I text messaged the service number at 12:17pm, no response. Called at 1:07pm and was transferred several times to Mike’s desk, no answer. The woman took my name and number and said she would give him the message to call me back. I text again at 1:45pm, no response. I then proceeded to get an uber from my home to the dealership at 1:57pm. Upon arrival, Mike was very rude and dismissive. He did not acknowledge that four hours had gone by with no kind of update. I was concerned if I needed to get a rental for the weekend that it was getting late in the day but he didn’t seem to care. I then proceeded to wait in the waiting area, for another hour. Once it was ready, he yelled my name from the doorway then exited. I quickly got up and got his attention to ask him what it was that the technician had found was wrong with it, and again, very dismissive and rude he told me “it was the valve “ then he walked out. I’m not sure if he was having a very bad day or what, but to treat a customer like that is unacceptable. I will never work with him moving forward for any service issues.

Had and oil change and ceramic coating scheduled. They finished really quick and i was back on the road in no time.

Service is always excellent. Steve Slim is the best service advisor. I recommend highly.

I was able to make an appointment with Randell in Service Department that met my appointment needs. Randell was also very helpful with getting all my vehicle and rewards program paperwork update and I was able to pay with rewards for the serive I had performed. The mechanic checked over my truck and found issues I was not aware of and they were fixed under my warranty. He also updated some of my vehicle programs to make it more comfortable for me to drive.

Able to get a timely appointment and the service was completed on time

The staff was extremely friendly. They did my recall and oil change very quickly and kept me up-to-date during the whole process.

Discussing preventive maintenance, replacing parts prior to parts going bad,

Oil change went well they charge me $215 to diagnose an issue then they wanted me to pay almost $2000 for three parts that I can get on Amazon for less than $150 I bought all my vehicles from here and maintain vehicles through them, and I don’t think I will be coming back